TKT-1019 Closed low priority

Request to merge two accounts

Account Settings· Opened Apr 10, 2026·Updated Apr 14, 2026

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Y
You
Apr 10, 2026 at 3:00 PM

I have two accounts — one under luca@example.com and another under luca.work@example.com — and I'd like to merge them into a single account if possible.

PS
Priya S. Support
Apr 12, 2026 at 10:30 AM

Hi! Unfortunately we're unable to fully merge accounts at this time due to data integrity constraints. What I can do is transfer the data and subscription from one account to the other. Which account would you like to keep as the primary?

Y
You
Apr 13, 2026 at 9:15 AM

Please keep luca@example.com as the primary.

PS
Priya S. Support
Apr 14, 2026 at 11:00 AM

Done! I've transferred all data and your subscription to luca@example.com. The secondary account has been deactivated. Let us know if you notice anything missing.

This ticket is closed

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