Two-factor authentication not working
Privacy & Security· Opened Apr 20, 2026·Updated 3 days ago
Ticket resolved. Was this issue handled to your satisfaction?
After enabling 2FA my authenticator codes are not being accepted. I've tried multiple times with both Google Authenticator and Authy. The time on my phone is synced correctly.
Thanks for reporting this. This can happen if the QR code was scanned at a moment when the token was about to rotate. I've reset your 2FA secret on our end — please go to Settings → Security, remove the current authenticator entry, and set it up fresh. Let me know if the issue persists.
That fixed it, thank you!
Great! I'm marking this as resolved. Feel free to reopen if anything else comes up.
This ticket is resolved
Need more help? Open a new ticket and reference TKT-1031.