TKT-1038 Pending normal priority
Invoice shows incorrect amount
Billing & Subscriptions· Opened Apr 24, 2026·Updated 1 day ago
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YouMy April invoice shows $149 but I'm on the $99 plan. I downgraded at the beginning of the month and the confirmation email said it would take effect immediately.
SM
Sarah M. Support Hi! Thanks for reaching out. I can see the discrepancy in your account. It looks like the downgrade was processed correctly, but the billing cycle hadn't closed yet. I've flagged this for our billing team and we'll issue a credit within 1–2 business days. Can you confirm the last 4 digits of the card on file?
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